Frequently Asked Questions (FAQs)
Questions?
FAQs – iCare Pack for Plastic Packaging Industries
Product Range & Customisation
We manufacture a wide range of plastic packaging solutions, including:
- Cosmetic bottles in PET, HDPE, and PP materials
- Pharmaceutical and personal care containers
- Industrial bottles for chemicals and cleaning products
- Custom-designed molds for exclusive packaging concepts
Our products are available in various volumes, shapes, neck finishes, and closures.
Yes. We offer complete mold development services in-house, from 3D design and prototyping to final mass production.
Clients can either:
- Provide their own technical drawings or samples
- Work with our design team to create a new concept
All custom molds are precision-machined and optimised for high-volume production.
Yes, mixed orders are allowed as long as each product meets its own MOQ. For example:
- 5,000 units of 100ml
- 5,000 units of 250ml
We can package and ship them together.
Absolutely. We support startups by offering design assistance, small-batch customisation, and flexible production planning to scale as your business grows.
Yes. We provide branded or color-matched closures such as:
- Lotion pumps
- Mist sprayers
- Flip-tops Custom printing or embossing is also available on closures.
FAQs – iCare Pack for Plastic Packaging Industries
Orders, MOQ & Samples
MOQ depends on the product type:
- Standard bottles: typically from 10,000 units
- Custom bottles: from 20,000–50,000 units
We’re flexible depending on your packaging goals.
Yes. We offer:
- Free samples of standard products (shipping fees apply)
- Prototype samples for custom molds before full production
50% advance payment and 50% before delivery
Accepted methods:
Bank transfer (local/international)
L/Cs for export clients
Cash (for local clients)
You can use our website’s Request a Quote form or email us directly at [email protected].
Include:
- Product name
- Volume
- Quantity
- Any customisation required
- Delivery destination
FAQs – iCare Pack for Plastic Packaging Industries
Production & Delivery
In-stock items: 1–2 weeks
Custom molds: 4–6 weeks
Custom orders: 2–4 weeks after mold approval
Rush orders may be accepted based on schedule.
You’ll receive a tracking number and shipping documents (invoice, packing list, B/L).
Our team can also assist with logistics tracking and updates.
Yes, we welcome factory visits. You may:
-
Schedule an on-site visit
- Send a third-party inspection team (e.g., SGS)
FAQs – iCare Pack for Plastic Packaging Industries
Quality & Compliance
We comply with:
- ISO 9001:2015
- GMP manufacturing guidelines
- Product testing (e.g., leak test, drop test)
We provide traceability and batch QC reports on request.
Yes. We offer:
- Product specs and dimensions
- 3D renders
- MSDS
- Migration or SGS/Intertek testing reports (on request)
Yes, we offer:
- 100% recyclable PET and HDPE bottles
- Lightweight designs to reduce material use
- PCR (Post-Consumer Resin) options upon request
We store molds for up to 2 years of inactivity for free. After that, we contact you to:
- Renew storage
- Return the mold
- Dispose with written approval
FAQs – iCare Pack for Plastic Packaging Industries
Services & Support
Yes, we export to over 15 countries in the Middle East, Africa, and Europe.
We support EXW, FOB, and CIF terms and can ship through your agent or our logistics partners.
Yes, we offer:
- Screen printing
- Hot stamping
- Label application
- Custom color caps and cartons
Decoration is quoted separately.
Yes. We assist with:
- Filling compatibility
- Fit issues
- Replacement claims
- Documentation and export follow-up
We offer a 5-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item..